Murray Valley Private Hospital
Part of Ramsay Health Care

Your Stay at Murray Valley Private Hospital

We strive to provide a positive experience for our patients and assure you that every effort will be made to make your stay with us as comfortable as possible.

Should you have any concerns or wish to talk to someone with regard to improving our service, we encourage you to contact us.

Murray Valley Private Hospital provides a culturally sensitive environment. We understand the unique healthcare needs of Aboriginal and Torres Strait Islander people.

If you identify as Aboriginal or Torres Strait Islander, please let a member of your healthcare team know so they can offer you support during your treatment.

Read more about why you are being asked this question and why it is important to let your healthcare team know here: Indigenous Identification Information.

Murray Valley Private Hospital offers a high standard of accommodation. All rooms are private and have ensuite facilities.

All rooms have individually controlled heating & cooling and have large floor to ceiling windows with attractive outlooks to the natural garden setting.

Each room has nurse call, telephone, radio and television together with a multi-functional recliner chair.

The rooms on the first floor have access to a balcony which overlooks one of the many courtyards. Rooms on the ground floor have access to these courtyards.

Due to latex allergy, rubber balloons are not permitted in the hospital.

If you bring any electrical devices with you, such as your laptop, tablet, hair dryer, electric razor etc, please advise our staff. It is essential that these appliances are inspected by our maintenance staff prior to use at the hospital to ensure they comply with the hospital’s Safety Policy.

The hospital is fitted with a smoke and heat detection system. All staff are appropriately trained to handle emergency situations.

Hospital volunteers visit regularly to assist you in caring for your flowers.

Newspapers, magazines, sweets and a small selection of toiletries are available every weekday morning via a trolley service.

Hotel Services staff attend to all rooms and facilities daily.

If the services of an interpreter are required, please contact the hospital prior to admission so that the necessary arrangements can be made.

All personal incoming mail will be delivered daily to your room.

Your family or friends may wish to send you an email whilst you are in hospital - ‘Email a Patient’ functionality can be found under ‘For Visitors’ on this website.

Patients at Murray Valley Private Hospital receive fresh, innovative, nutritious meals prepared daily by our on-site Chefs. Menus are provided each morning from which you may select meals according to your taste and dietary requirements. Consultant Dieticians are also available to provide assistance for patients with special dietary needs.

Visitors are welcome to dine with you and meals can be ordered and paid for through Administration Services. Lunch orders need to be placed by 10.30am and dinner orders by 3.30pm.

Every department has tea and coffee making facilities.

Patient enquiries can be made by calling Administration Services on (02) 6055 3100.

The Albury Wodonga Chaplaincy Program provides Volunteer Chaplaincy services to Murray Valley Private Hospital. Chaplaincy and Pastoral Care representatives visit the hospital on a regular basis.

A Quiet Room / Chapel is located on the inpatient ward on level 2 and is available for use at any time by patients and / or visitors.

Murray Valley Private Hospital is a smoke free environment. Smoking is not permitted within the hospital or on hospital grounds.

We realise that friends and relatives will be concerned about you whilst you are in hospital. For your convenience, all rooms have direct dial phones to receive incoming calls. Your direct dial phone number is displayed on your phone.

You can make and receive free local calls from the phone in your room, however if you wish to make mobile or long distance calls you will be charged for these at the time of discharge.

When you are admitted please ask our staff if mobiles can be used in your room. Mobiles may be used in all public areas including the coffee shop. Murray Valley Private Hospital does not accept any responsibility for loss or damage to your mobile phone.

Flat screen televisions are provided in all patient rooms. All local television channels and a selection of Foxtel channels are available.

Patients are discouraged from bringing in items of value into the hospital. Whilst all care is taken with patient property, the hospital accepts no responsibility for damage or loss of patient’s personal items.

Veterans who are admitted to Murray Valley Private Hospital are asked on admission if they would like to be visited by the Veterans’ Affairs Representatives. They visit regularly and are always happy to visit Veterans. The hospital also has a Veteran’s Liaison Officer who can be contacted through your Nurse Unit Manager.

Therapy sessions are a priority and we ask that visitors do not interrupt therapy sessions. Patients will be given a timetable to enable family and friends to visit them when they are not attending therapy.

We understand that visitors may have particular needs or circumstances that require flexibility in relation to the published visiting hours and these should be directed to the Nurse Unit Manager for consideration.

We realise how important it is for hospital inpatients to have the company and support of family and friends. In order to assist in their care, all visitors are asked to respect the hospital’s infection control practices.

We would like visitors to the hospital to consider the following:

  • The importance of correct and frequent hand-washing
  • If you are sick (especially if you have a fever or skin infection) or have been in contact with someone with an infectious disease such as chicken pox, measles or influenza, then it would be preferable to contact the patient by phone.

These measures are particularly important if your natural immunity to disease is compromised because of your condition.