In order for us to maintain our high standard of care to all our patients we actively seek your feedback regarding your hospital experience. Patient Satisfaction Feedback Cards are provided to enable you to compliment our strengths and also to identify opportunities for improvement that you may have seen.
If you are concerned about your care or the hospital services we encourage you to speak to the Nursing Unit Manager on the ward, the Director of Patient Care Services or the Chief Executive Officer during the day or the After Hours Coordinator out of hours.
Should you feel that the matter requires independent hearing, please contact:
Health Services Commissioner
Level 26, 570 Bourke Street
MELBOURNE VIC 3000
Phone: 1300 582 113
Fax: (03) 9032 3111